Reservations for this exclusive private dining room are accepted for groups up to 12. Despite those issues, we both agreed we enjoyed dining there. Note: your question will be posted publicly on the Questions & Answers page. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. ROSSELL, The Rev. Went for Mother's Day Brunch. Email +1 804-622-2628. Chickenpiccata was one chicken breast- not pounded thin so interior was lacking flavor and small portion of pasta had meager amount of sauce with little lemon flavor. We were basically guilted into tipping on top of the 20% service fee which we did. The food was meh. Get quick answers from The Boathouse at Short Pump Town Center staff and past visitors. Last two times Ive been there was just as bad never again! Everyplace has a bad day now and again. This special space, with wireless internet and a flat-screen for presentations, also boasts classic details including an antique chandelier, white washed brick, distressed wood flooring, and a vintage fireplace and mantel. Never eating there again. The service and food were excellent. They have no paper menus. Drinks from the bar were good though. Great service, great view, great food. Had crab cakes which were very good. . I paid cash, with a large bill, considerably more than the check was for the meal and fee, and she asked me if the rest was a tip! Richmond. I am very surprised the company that runs this place I am sure had a bunch of meetings about going to this process and they decided yep, this is the way to go. Darcy gave us excellent service. Very well managed. Location. Last 2 experiences have been poor. We offer the purest ingredients in a warm atmosphere that welcomes . The food was not warm. Never got our drinks. for a booth-- which was three feet from where we were standing. What an unfortunate experience! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. . We loved it and keep coming back every year! There was a baby sitting directly behind us throwing macncheese, I had to pull it out of my hair when I got home. Service was great and the food was delicious. Darcy gave us excellent service. Great experience my party had a great time and I am brining my wife back here. Combine award-winning cuisine with panoramic views, and you get The Boathouse at Rocketts Landing. Overpriced IMO. After ordering our food we were informed there was no fish for either entre. Went for restaurant week. Our hotel, The Hampton Inn, recommended The Boathouse. Second, the restaurant was not busy but it took 30 min wait before we can order, 45 minutes wait for the appetizers to arrive and another 1 hour wait for the main course. Would not have come to eat there but was given a gift card. The Zax sauce is the best! Wed go back. The waiters working tables around us were much more efficient. SarahB. Our server was very attentive and answered our questions. The drinks(a mixed drink and a beer) were excellent in their preparation. Service was slow and the food just wasnt good. The Boathouse Restaurant, water front weddings, garden parties, and Other food was mildly warm. MonThu 11:0021:00 . SB. To make matters worse, they automatically put 20% gratuity on your bill whether you like it or not. Skimpy on ingredients. I will certainly pass your inquiry along to the Chefs as a recommendation for a special Hi, Cindy, Additionally, we were the only table outside not given a light to see our food and our water was never refilled. Honesty, its frustrating and not acceptable for a sit down restaurant at this price point.More, My wife and I wandered in here for lunch having not read the previous reviews about the ordering process. We booked a reservation in advance for the deck with a view of the river. min to wait for desert. We were absolutely shocked with the service, the lack of a timely response to a traumatizing experience from the hostess - twice I was interrupted by the manager while calmly explaining trying to explain the situation with an assurance that she would "have a talk with the hostess". The cocktail was a little watery though, Great place to go. We then ordered the two most expensive dishes they have, Broil Seafood platter, $43 and whole lobster $48. Thanks for having imported non-alcoholic beer since I was the driver. We bring family and have business lunches there. The price was over the top. Look forward to coming back during the week. Servers name was Kait and she was in training. Waited over 20 minutes for cup of clam chowder that had odd brown color and did not have usual chowder flavor and body. Email +1 804-360-7200. 4708 E Main Street, Richmond, VA 23231. My son, who graduated last night, big celebration that we intentionally chose to include The Boathouse in, was the very last person served almost 30 minutes after everyone else was served. We consider Short Pump our dry dock location, offering the same impeccable service and distinctive experience as our waterfront restaurants only housed in the convenience of Short Pump Town Center. piccata was one chicken breast- not pounded thin so interior was lacking flavor and small portion of pasta had meager amount of sauce with little lemon flavor. We waited an hour - no drinks or food. - Type of cuisine: American, Seafood - Price: $$$$ - Address: 4708 Old Main St, Richmond, VA 23231-3038 - Read more on Tripadvisor #7. Restaurant week featured a 3 course delicious meal. I could not eat them. Happy Hour Monday-Friday 4-6pm. The Boathouse at Rocketts Landing Restaurant - Richmond, VA - OpenTable A pretty area of Richmond to see and enjoy dinner! Honesty, its frustrating and not acceptable for a sit down restaurant at this price point. I ordered the Chicken Florentine and the chicken was tough and not very tasty. The salad came out (not by our server) at least 15 minutes before the burgers, so we didn't get to eat together. There is a great vibe at this restaurant. We keep trying hoping it will be better but its a flawed business model. Richmond, Virginia 23231 Phone 804-622-2628 Hours. The server nicely mentioned we could try and build a crab cake meal but it wasnt an option for lunch. The beef was so tough, I couldnt even cut it with my knife! My Husband said Oysters Rockefeller was very good. Hope to see you soon! This special space, with wireless internet and a flat-screen for presentations, also boasts classic details including an antique chandelier, white washed brick, distressed wood flooring, and a vintage fireplace and mantel. 11800 W Broad St, Unit 950, Richmond, VA 23233. Good luck! Went for restaurant week. Was told after being seated that menu was not available until after 4 pm. No additional gratuity is necessary. Third, the server was not attentive , we ordered the big baked lobster and told her we wanted to share amongst us, the order came in with 1 hot towel , 1 cracker and 1 big plate. Monday - Friday 4PM-6PM, Reviews can only be made by diners who have eaten at this restaurant. Shrimp and grits were excellent! Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. The total cost was way too expensive for the quality of food and the fact that a nonalcoholic drink wasnt even included in the price! It is truly the best Mothers Day brunch around! Half empty restaurant AND bad service?! For your convenience, you can print a customized Gift Certificate from your own computer. Reservation fee is non-refundable. We do not object the 20% service fee but expect the service received to match the level of service charged. Food was decent but not a good value for the portions and lack of service. The service was poor: the food was cold and we waited a very long time. I believe in competition and the flat service fee has definitely take away the incentives to servers attention to details.First, we called in to make reservation, the hostess repeated our reservation details but never recorded it. Basically we are paying 20% service fee but get service at the 10% service fee level. Both were sent back. The Boathouse is very intimate. 9 reviews. 704. Very poor food variety and selection, food was cold, presentation was terrible dining room was dirty with food on the floor under every table. No joke. Banquet, Full Bar, Happy Hour, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, View, Wine, one dozen raw oysters, house-made cocktail sauce, mignonette, hot sauce, lemon, 1/2 dozen raw oysters, house-made cocktail sauce, mignonette, hot sauce, lemon, 1 1/4 lb lobster, 4 jumbo shrimp, 1/2 dozen raw oysters, 1 lb marinated mussels, house-made cocktail sauce, mignonette, hot sauce, lemon. The Blood Orange Whiskey Sour was perfectly crafted. We had a guest from out of town that we talked this brunch up to and they were not impressed and neither were we. We did end up having nice drinks, sandwiches and soup but the experience wasnt at all what I had hoped for. place is pretty much a short walk down the stairs from our hotel and I was in the mood for seafood. From beginning to end, the wait staff was exceptional. We asked for spoons and they werent brought until after wed eaten our dessert. Menus for The Boathouse - Richmond - SinglePlatform Do Not Sell or Share My Personal Information. The bread pudding was extremely dry also, and they had no ice cream for it. Our waiter was really good. It's wasca very nice dinner. Overall diner was great! Ill never go back. He was very personable and helped add to a great experience. He knew the menu very well and was able to make some food drink referrals based on what we were eating. The service was mediocre at best but beware of the 20% gratuity that is included. The service was beyond slow. Monday - Friday 4PM-6PM, Reviews can only be made by diners who have eaten at this restaurant. Disappointed that I made this Birthday reservation for restaurant week so I could treat my mom to her favorite meal of crab cakes with 2 other courses. Poor food selection and too little food for an above average price. Would never go back. The food was very high quality, and the ambiance was awesome. Atmosphere was absolutely amazing. One of the worst dinners out in a long time. The downtown location seems to do a little better but have not tried the Midlothian location since the pandemic.More, The appetizers was excellent but the main course was not so impressive. Pleasant and comfortable open-air atmosphere on a warm day. Brunch The mini crab cakes were very dry, and no cocktail sauce. Our waiter, Tanner, was very nice and several managers stopped by our table. Sun 10:00 am9:00 pm Then 10 minutes later the rest of the food. OK we thought this is to prevent people from not tipping, so we were fine with it. Boathouse Events: (804) 744-2545 ext. The food, service, and drinks were really good. The steak was a 10/10! No additional gratuity is necessary. Copyright 2023 OpenTable International Ltd. Alphabeta Building, 14-18 Finsbury Square, London EC2A 1AH - All rights reserved. 20% tip already included and you serve yourself and then the waitresses don't even come back to help. Highest-rated Fine Dining Restaurants in Richmond, According to This special space, with wireless internet and a flat-screen for presentations, also boasts classic details including an antique chandelier, white washed brick, distressed wood flooring, and a vintage fireplace and mantel. Waited over 20 minutes for drinks including non-alcoholic drinks. Report. We had an awesome experience at Boathouse in Short Pump. OpenTable is part of Booking Holdings, the world leader in online travel and related services. Many of us never got it to work on their phones andhad to use restaurant iPads. Confusion on timing of courses, drinks? Asparagus tempura and shrimp appetizer s were a 10. MonThu 11:00 am9:00 pm Food was good but felt it was crazy overpriced. 20% gratuity whether you like it or not. RAW & CHILLED. Portions good great berry bread pudding dessert. The Boathouse is very intimate. If what the server said is true, then its also a horrible way for the restaurant to treat their servers. Antique brick, industrial steel, and a modern decor give your guests a glimpse of Richmond's rich history and vibrant future. Staff guaranteed 20% tip. But some of food we ordered was not enjoyable. I am not crazy technically adept, however, I am also not from back in the stone age. 20% tip already included and you serve yourself and then the waitresses don't even come back to help. We will definitely eat there again. Our dirty plates was not automatically changed but had to be requested . Second, the restaurant was not busy but it took 30 min wait before we can order, 45 minutes wait for the appetizers to arrive and another 1 hour wait for the main course. Champagne Sunday Brunch at the . Instead of paying waitstaff more out of their bottom line, they auto add 20% discouraging staff to go beyond and discouraged customer from giving more. And dont blame the dishwasher breaking (which is what we were told)that does not explain the slow/no service. They were very accommodating with our groups request. For that cost there are better restaurants nearby that offer better food. The Boathouse - Richmond, VA - Yelp There is a 20% service charge included, which allows us to pay a professional wage to our service teams. After we ordered food and it was brought out to us and we had to ask 3 different people just to get silverware (we had been seated for an hour). Wanting to ask a question about my order or go slightly off script, difficult at best. Yes, The Boathouse at Short Pump Town Center offers takeout services. There was one food table which was barely stocked when we came in I had to notify the manager. Bottom line: a terrible experience at the Boathouse Short Pump. Our server and managers tried very hard but the kitchen could not keep up. The food was not warm. Prep and taste excellent, Swordfish cook done while tender and moist, same with salmon for my spouse. Convenient reservation making. Instead of paying waitstaff more out of their bottom line, they auto add 20% discouraging staff to go beyond and discouraged customer from giving more. Got up and walked out only after paying for two iced teas for $10. It turned a nice evening out with our aunt into an embarrassing awkward end of meal. at best, lobster was dry and tough. Would not have come to eat there but was given a gift card. As Richmond's only riverfront restaurant, The Boathouse specializes in seafood as well as gourmet stone hearth flatbreads. We had an awesome experience at Boathouse in Short Pump. Bottom line: a terrible experience at the Boathouse Short Pump. The bread pudding was extremely dry also, and they had no ice cream for it. 4 people had the buffet and soft drinks. Food was mediocre. The Boathouse at Short Pump Town Center will feature a VIP dining room for up to 12 guests. We had oysters and the hush puppies for apps. Do not order Eggs Benedict unless you like a very hard , over-cooked poached egg. He said nothing. Please allow 20 minutes for item, 1/2 dozen roasted oysters, creamy spinach, parmesan, pernod, smoked bacon, fried chesapeake bay oysters, slaw, housemade pickles, chipotle aioli, lightly breaded, spicy aioli, diablo sauce, old bay, house-made cocktail sauce, butter, calabrian chile, cherry tomato, garlic, white wine, parsley, grilled ciabatta bread, carrot, radish, fennel, cavolo kale, garlic bread crumb, dates, dill, iceberg wedge, gorgonzola, buttermilk ranch, smoked bacon, parmesan crostino, heirloom tomato, hearts of romaine, garlic croutino, parmesan, white anchovies, house-made caesar dressing, cucumber, dill sour cream, lemon, spring peas, parmesan potato puree, fresh icelandic cod, french fries, country slaw, tartar sauce, surry sausage, cherry tomato, cajun cream, byrd mill cheddar grits, charred oyster mushrooms, spring onions, roasted baby carrots, tomato vinaigrette, chimichurri, pappardelle pasta, spinach, roasted cherry tomatoes, mushrooms, fresh parmesan, parmesan truffle fries, grilled asparagus, bearnaise, quinoa, cavolo kale, tomato vinaigrette, grilled oyster mushrooms, roasted baby carrots, chimichurri, 1/2 lb of shrimp, country slaw, french fries, house-made cocktail sauce, lemon, lettuce, tomato, tartar sauce, buttered brioche bun, old bay chips, 7 hills beef, smoked bacon, cheddar, lettuce, tomato, red onion, house-made pickles, buttered brioche bun, old bay chips, fresh grilled chicken, buttered brioche bun, gruyere, bacon, buttermilk ranch, lettuce, tomato, old bay chips, buttermilk fried chicken, country slaw, gorgonzola, house-made pickles, buttered brioche bun, old bay chips, buttermilk ranch, beer battered cod, buttered brioche bun, lettuce, tomato, coleslaw, tartar sauce, old bay chips, crispy fried shrimp, flour tortillas, pineapple salsa, avocado, dynamite sauce, walnut pesto, shaved radish, buttermilk dressing, mixed greens, tomato, cucumber, carrot, balsamic vinaigrette, caramelized cinnamon apples, oatmeal cookie crust, vanilla ice cream, chocolate chip cookie baked rare, vanilla ice cream, whipped cream, chocolate sauce, vanilla custard, caramelized sugar, mixed berries, Vegan Options, Gluten Free Options, Vegetarian Friendly, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I ate nicely prepared salmon and my husband had 2 generous sized delicious crab cakes. Great Atmosphere. The Boathouse at Short Pump Town Center will feature a VIP dining room for up to 12 guests. I apologize for the delayed response. On second attempt 1 of 2 were prepared correctly. Food was fair, wait was long, but I try to tip well. Third, the server was not attentive , we ordered the big baked lobster and told her we wanted to share amongst us, the order came in with 1 hot towel , 1 cracker and 1 big plate. Was a very very expensive buffet style lunch. Brandi the manager gave us some sample appetizers that were delicious. Reservation fee is non-refundable. We've eaten at the Boathouse from time to time since moving to Richmond in 2010. The exterior and interior of the restaurant was a decorators dream!!! All staff were friendly and accommodating. Not hot as it should have been considering the restaurant was not busy. Its one thing if for date night you order your own food but for a business dinner (or god forbid a client dinner) it just doesnt work. We are repeat customers. Server was great. My advice:Save time; don't walk in.More, Indeed all these other reviews about ordering issues are spot on. And the server should have never disclosed the restaurants dirty laundry to guests. Have to track them down to get refills and attention. Electronic ordering device never out through our cocktail orders. The food appeared well prepared & the portions were large. Food was Buffay style, but they still put a 20% gratuity. Can't wait to return. I'd probably give it another try. Our waiter was really good. Sunday 10am-9pm, with brunch until 3:00pm Truth be told, we are so disappointed we won't ever ever be back. Service was great and the food was delicious. Please improve your service and food quality . Really impressive Easter buffet, buy also really expensive. Caro, our server, was knowledgeable, pleasant, friendly and efficient. Private rooms and private party menus are available for groups of 16 to 150 guests. The service was beyond slow. People enjoying themselves was fun - but sund carried and it was noisy. I little expensive for the quality of food. Staff guaranteed 20% tip. Sun 10:0014:45, http://www.boathouseva.com/locations/short-pump/#/overview.
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