When I first registered on okta I choose okta verify for virtual code, I received QR code and it worked fine. Tap, If you dont know how to obtain the QR code, tap, If prompted, allow push notifications on your device so that you can approve future sign-in notifications without opening the, If prompted, enable Face ID or Touch ID. The performance of your phone is not affected. You might have to confirm your identity with a security method. See Restore Okta Verify on the same Android device. Cant add my existing account to a new or existing device, Cant sign in with Okta FastPass in Incognito mode, Okta Verify keeps generating a code although Im not looking for a code to sign in. In Incognito mode, when I click Sign in with Okta FastPass, Okta Verify doesn't launch. The date and time on your device are set to automatic. This topic is for users who already have an Okta Verify account on a device. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help, Restore Okta Verify on the same Android device, I have a new device, but I cant add my existing, If you lost your original device, sign in to your. Solution Your Okta Verify account might still be tied to your original app installation. Various trademarks held by their respective owners. First, you might have to remove your existing Okta Verify enrollment either from your device, or from the Settings page of your organization's apps dashboard. Some organizations configure user access so that you can have only one device set up with Okta Verify at a time. Okta Verify is now set up on your device and your account is available in the app. The Okta Verify app generates this code every 30 seconds when you open it. Learn how to troubleshoot Okta Verify problems. Okta Verify features are available based on configurations made by your organization. Install Okta Verify and add an account. The performance of your phone is not affected. Task 2. Click Set up to confirm that youre setting up Okta Verify. These are some possible solutions: Some restrictions apply. Go to your device, download the app from the Apple App Store and install it. The six-digit code is renewed every 30 seconds. SOLUTION The following video shows how to set up Okta Verify on a new device. If your problem persists, contact your help desk or try to restore your account. Task 1. If youre a new user who wants to set up Okta Verify for the first time, see Set up Okta Verify on iOS devices. If you already use Okta Verifyand want to set up your account on a new device, it might not be enough to just install the app on the new device. Installing the app on the new device or reinstalling the app on your current device and adding the account back might not be enough. These are some possible solutions: If your problem persists, contact your IT admin or help desk, or restore your account. How to Setup Okta Verify on a New Device The Extra Verification or Security Methods section appears only if your organization configured this option. 2023 Okta, Inc. All Rights Reserved. Okta Verify features are available based on configurations made by your organization. The clock on your device must be in sync with the time maintained by your cellular providers network. If youre unsure whether you set up additional security methods, enter the sign-in URL in your internet browser on your mobile or desktop device and enter your username and password. I can't sign in to my account even if I approve the push notification sent to my device. Various trademarks held by their respective owners. Based on your organizations configuration, one of these sign-in windows appears. Small differences between your device clock and the network clock can cause issues. Installing the app on the new device or reinstalling the app on your current device and adding the account back might not be enough. I set up Okta Verify, but at the end, the green checkmark didnt appear, and I got an error on my device. For details, contact your companys help desk. Then, you can add the account on the new device. You can start using Okta Verify to sign in to your organization's resources. After you close Okta Verify, the code is no longer generated. The Okta Verify enrollment QR code appears on the screen. 2023 Okta, Inc. All Rights Reserved. The six-digit code is one way to authenticate. 1 like Navin Dondapati (Customer) Edited by Varun Kavoori September 5, 2018 at 1:27 AM Eric, Okta verify Android. The date and time on your device are set to automatic. But when unfortunately deleted the app from Android it requested same QR code which I don't remember anymore. See Restore Okta Verify on the same Android device. First, you might have to remove your existing Okta Verify enrollment either from your device, or from the Settings page of your organizations apps dashboard. You need the code only if you selected the Okta Verify code option in the authentication window. Even small differences between your device clock and the network clock can cause issues. Your Okta Verify account might still be tied to your original app installation. Set up Okta Verify on your iOS device by signing in to your apps dashboard, You still have the old device that you registered with, If you dont have other security methods set up and can't access your company's, From a browser, sign in to your organization's, Click the arrow next to your name and go to. Follow the instructions on the screen. Ensure the code is shown on another device such as a laptop or desktop. The sign-in page tells me to enter a code from the. The clock on your device must be in sync with the time maintained by your cellular providers network. If you authenticate with Okta Verify push notifications, you dont need this code. Ensure that your network connection is stable. Replacement devices will require a re-enrollment in order for the push notifications and codes to work. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help. Android Devices CAUSE When a device is enrolled in Okta Verify the account is tied to the application and device. In a browser, get a new enrollment QR code for Okta Verify. If your problem persists, contact your organizations help desk. After you close Okta Verify, the code is no longer generated. If you already use Okta Verify and want to set up your account on a new device, it might not be enough to just install the app on the new device. Tap, If the following screen appears on your browser, click. Click the arrow beside the Okta Verify icon or Verify with something else to see what other security methods are available.
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