The Main restaurant and bar were closed until the following week and the other facilities were operating on limited hours. Excellent position, excellent room with all the mod cons you can think of plus a few more. Indulge Your Senses with a Sunborn Afternoon Tea Few experiences can match the sheer decadence and enjoyment of a beautifully presented and meticulously prepared afternoon tea. All slot machines, no operating tables. What an exceptional hotel situated in Ocean Village and in the harbour with beautiful yachts around. Located on the third floor of Sunborn Gibraltar Yacht Hotel, with stunning views of the harbor, La Sala brings its unique atmosphere, a delicious and varied menu and excellent entertainment to Gibraltar. Dear Zakmck.Thank you for your feedback regarding your recent stay with us.I was sorry to read that our set-up and services was not up to your standards.Our Main Restaurant on deck 7 was open for breakfast, Lunch and evening dinner as well as bar service, La Sala was closed and is due to open again on April 7th as advertised on our social media page. I am really delighted with your feedback and for rating us so highly. 2023. Staff where super attentive-and cakes and scones where excellent! Dear V4986PIsharoneMany thanks for your lovely review. Late check-out until 15 h (subject to availability), Deal directly with us, without intermediaries or booking fees, *Some rates will require prepayment such as promotional rates. Dear Richgeorge7144Many thanks for your lovely review. Dear Zakmck.Thank you for your feedback regarding your recent stay with us.I was sorry to read that our set-up and services was not up to your standards.Our Main Restaurant on deck 7 was open for breakfast, Lunch and evening dinner as well as bar service, La Sala was closed and is due to open again on April 7th as advertised on our social media page. Moored in Gibraltar's exclusive Ocean Village Marina, Sunborn Gibraltar is the perfect base from which to explore this historic peninsula. Dear V4986PIsharoneMany thanks for your lovely review. The attention to detail is 1st Class. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. The bath robes were well worn with either missing belt tabs or freyed tabs, toiletries were limited to one tiny bottle of body wash between us. The only thing we ask for when dinning in the restaurant is that no swim wear nor flip flops to be worn in Restaurant.On check in you would have been given a welcome letter explaining the hotel and casino opening times, as our Casino is the same Casino that is outside in Ocean village marina tells you about table play and what is on offer.Sadly the comments you have brought to our attention regarding your room were not mentioned on check out nor during your stay as we could have corrected this.I do hope that will get the chance to welcome you both back with us if and when that day comes please drop myself an email where i will handle you booking personally and I'm sure this next stay be something to Remember.Your SincerelyGary Barrett. Thank you! Read our, Gary Barrett, Other at Sunborn Gibraltar, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Downside: loo door didnt shut properly and no privacy as no bathroom door and cubicles all glass; 2 out of three of union jacks upside down; only one chair for two guests; desk lamp not working; door hinge to minibar dropped. We booked to stay in this hotel as a new experience and had read about all the facilities we could use via the website. On check out we explained our dismay at the lack of restaurants and bars open in the evening to be told, you have room service or go out to the marina restaurants. Thank you! . Staff are friendly and accommodating.Rooms are lovely. There is no better way to motivate us all to work harder. We went out to get something to eat as the location is beside many restaurants in the marina. Mini bar prices same as bars roughly so not extortionate. Read our, SunbornGibraltar, Head Hotel Concierge at Sunborn Gibraltar, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Fantastic staff , really great scones! Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Review tags are currently only available for English language reviews. Located in one of Gibraltar's most prestigious areas, the Sunborn sits in Ocean Village alongside the many boats docked in the harbor. Very disappointed in this experience. Friendly staff. SUNBORN GIBRALTAR - Updated 2023 Reviews (Europe) - Tripadvisor Each spacious room, apartment, or suite provides marina, rock, or sea views. Rooms are nice and spacious and everything is reasonably priced. No kettle or coffee maker provided which would have been helpful considering the leach of facilities open. Staff where super attentive-and cakes and scones where excellent! This website uses cookies so that we can provide you with the best user experience possible. This quickbook uses JavaScript. . Expect only the best of the best at the Sunborn, who will deliver a high quality experience with their high quality service. We were not expecting to be able to get into our Room so that was a plus. Although we had half board with a choice of restaurants , we were told that we could not eat in the Barbary restaurant because there was an "event" on. View fantastic; swish looking reception; friendly welcoming staff; speedy panoramic view from lift; reasonably clean; and in centre of bars restaurants. Had the best ever facial in the spa. May i take this opportunity in thanking you for choosing Sunborn Gibraltar for your visit, if you decide to come back to us, could you email me on gary.barrett@sunborngibraltar.com and i will personally make myself available for you so that you could experience our 5 star service.We hope to see you again in the futureYours SincerelyGary Barrett. Staff are friendly and accommodating.Rooms are lovely. Please enable Strictly Necessary Cookies first so that we can save your preferences! Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. No kettle or coffee maker provided which would have been helpful considering the leach of facilities open. At the beginning of our holiday, we stayed at the Rock Hotel, which was so much better despite being a 4 star hotel. Superior afternoon tea ! We had a private a quite terrace over looking the boats ! Gibraltar Tea Company. Few experiences can match the sheer decadence and enjoyment of a beautifully presented and meticulously prepared afternoon tea. Read our, Gary Barrett, Other at Sunborn Gibraltar, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Free and instant confirmation. Friendly staff. Very disappointed in this experience. There is no better way to motivate us all to work harder. Unlimited cava! Again if you want to go to a functioning casino you have to leave the hotel and go to one in the marina. Couldnt fault room. Not applicable during special occasion, special events or theme brunch. Good overall. By Rosalind Ormiston on November 14, 2022 Hotels It takes around five minutes to transfer by taxi from Gibraltar's airport to the luxury 5-star Sunborn Yacht Hotel, moored in the Ocean Village Marina. We took a tour of the hotel and despite it being a very warm and sunny day where we could use this deck and pool, the bar beside the pool was closed. Please enable Strictly Necessary Cookies first so that we can save your preferences! Room excellent, comfy bed and pillows, tea/coffee/toiletries/slippers etc all provided and had a balcony overlooking Ocean Village with sun on that side all day. There is no better way to motivate us all to work harder. The bath robes were well worn with either missing belt tabs or freyed tabs, toiletries were limited to one tiny bottle of body wash between us. Luxury Yacht Hotel in London | Sunborn London - Sunborn Hotels I am happy to hear that you all benefited from the hotels fantastic location and facilities and that our staff made your stay extra special, all your comments have been passed on to them as we are always thrilled to hear that we have made someones experience so special!Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar.Kindest Regards Gary Barrett. Breakfast was great and the service great overall. . We had intended having a quiet drink and enjoying the view of the marina but were told we could only get room service or go out the hotel and go to another restaurant. Sunborn Gibraltar: Afternoon tea - See 3,888 traveler reviews, 2,439 candid photos, and great deals for Sunborn Gibraltar at Tripadvisor. I'm still on board writing this review trying to catch the last bit of sunshine before heading back home. Please see our partners for more details. Thank you! We also went into the casino and were the only people there , bar was closed and no staff available. Staff where super attentive-and cakes and scones where excellent! Sunborn Spa Hotels. I am really delighted with your feedback and for rating us so highly. Late check-out until 15 h (subject to availability), Deal directly with us, without intermediaries or booking fees, *Some rates will require prepayment such as promotional rates. Dear Eva C,It is great to read your comments that reflect our high standard service and installations.We appreciate the time taken to share your experience and the Sunborn team will be delighted to welcome you on board in the near future.Sincerely,Alejandro MunozFront of House Manager, My Husband and I have just been on a mini break on the Sunborn Hotel Ship in Gibraltar.This is a 5* Hotel. Dear Zakmck.Thank you for your feedback regarding your recent stay with us.I was sorry to read that our set-up and services was not up to your standards.Our Main Restaurant on deck 7 was open for breakfast, Lunch and evening dinner as well as bar service, La Sala was closed and is due to open again on April 7th as advertised on our social media page. I am really delighted with your feedback and for rating us so highly. Fantastic staff , really great scones! Thank you! Dear V4986PIsharoneMany thanks for your lovely review. Fantastic staff , really great scones! 3rd time on The Sunborn - love it. Lie back, soak up the sun and enjoy stunning views of the Rock, marina and Med while sipping an ice-cold drink from our relaxed poolside bar absolute bliss! 3rd time on The Sunborn - love it. Perfect location, great views across the marina. Lock in the lowest price from these sites. Have you experienced our Afternoon Tea - Sunborn Gibraltar - Facebook We will be back. This website uses cookies to provide you with the best browsing experience. Review. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. The beds need replaced. The room itself was spacious and clean. A unique experience. There is no better way to motivate us all to work harder. Lock in the lowest price from these sites. We will be back. Sad to be going home but will definately be back!!! Dear Annw353.Thank you for your post, Yes our outside area staff placed 3 flags upside down and this was very quickly noted and corrected, as they are not British they didn't understand but rest assured this was corrected.I'm sorry to ready that you were not satisfied with your room issues, not sure if you report these issues as have not seen nothing on our daily report as we would have corrected with immediate effect, please except my deepest apologies for these short falls.Thank you for your comments regarding our staff and the swish look in Reception.I do hope we will get the chance in welcoming you back with us, Please kindly drop me an email on your return and i will see what magic we can do for you both.Yours sincerely Gary Barrett. Dear KayF1962Many thanks for your lovely review. Payments made by partners impact the order of prices displayed. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Hit the jackpot at this hotel with amenities such as 7 casino gaming tables and 35 slot machines. Dont let that deter you though the place is brilliant, Dear Richard FThank you for the time taken to share your experience.We appreciate your great comments about our hotel, staff and service.I apologise if you had challenges when ordering your teas. We took a tour of the hotel and despite it being a very warm and sunny day where we could use this deck and pool, the bar beside the pool was closed. Afternoon Tea London | Afternoon Tea on a Boat | Sunborn London Dear ElginellaThank you for your great feedback.I am happy to hear that you all benefited from the hotels fantastic location and facilities and that our staff made your stay extra special, all your comments have been passed on to them as we are always thrilled to hear that we have made someones experience so special!Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar.Kindest Regards Gary Barrett. The Main restaurant and bar were closed until the following week and the other facilities were operating on limited hours. Please see our partners for more details. There is no better way to motivate us all to work harder. 5-star luxury hotel on the boardwalk. Really disappointed and would rather have spend the money in an establishment that genuinely provides 5* service and accommodation. Claimed. We booked to stay in this hotel as a new experience and had read about all the facilities we could use via the website. Staff were very helpful in arranging our special occasion. Superior afternoon tea ! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Breakfast was great and a wide range of choice. Mini bar prices same as bars roughly so not extortionate. The beds need replaced. Thank you! Dear V4986PIsharoneMany thanks for your lovely review. So what is the point of paying a high rate for a supposedly 5 star hotel to enjoy the facilities on the ship when they are not open? London, E16 1AA We have just married and wanted to book afternoon tea we arrived and wete looked down upon from Miss Snooty on the 7th floor ..couldnt possibly book for 12 of us too busy they need 2 days notice ..so asked for Monday she replied leave number we will contact you ..the hotel was almost empty ..she had no idea who we were what money we have etc we were dressed casually as we were exploring Gib ..someone else can have our money who do not pre judge ..disgusting behaviour she needs to go on a course for people skills.. Keeping this cookie enabled helps us to improve our website. 35 Ocean Village Promenade Gibraltar, GX11 1AAGibraltar, United Kingdom info@sunborngibraltar.com | +350 2001 6000. No issues at all and we were very impressed that our Room was almost ready despite us being very early due to early flights. So what is the point of paying a high rate for a supposedly 5 star hotel to enjoy the facilities on the ship when they are not open? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. All slot machines, no operating tables. We will be back. Friendly staff. Its the quintessential British treat, enjoyed for centuries by those seeking the very finest when it comes to sweet and savoury flavours, and a pastime which allows for a moment of true bliss and sensory satisfaction. So what is the point of paying a high rate for a supposedly 5 star hotel to enjoy the facilities on the ship when they are not open? Payments made by partners impact the order of prices displayed. !More, Dear SpanishsarariMany thanks for your lovely review. We had intended having a quiet drink and enjoying the view of the marina but were told we could only get room service or go out the hotel and go to another restaurant. Theres something for everyone in this versatile top-deck venue. We were not expecting to be able to get into our Room so that was a plus. Taxes and fees that are shown are estimates only. . The beds need replaced. We had intended having a quiet drink and enjoying the view of the marina but were told we could only get room service or go out the hotel and go to another restaurant. Dear KayF1962Many thanks for your lovely review. Thank you! Review tags are currently only available for English language reviews. Hotels are meant to provide a peaceful, and comfortable, nights rest particularly when positioned at this end of the market. Dear Annw353.Thank you for your post, Yes our outside area staff placed 3 flags upside down and this was very quickly noted and corrected, as they are not British they didn't understand but rest assured this was corrected.I'm sorry to ready that you were not satisfied with your room issues, not sure if you report these issues as have not seen nothing on our daily report as we would have corrected with immediate effect, please except my deepest apologies for these short falls.Thank you for your comments regarding our staff and the swish look in Reception.I do hope we will get the chance in welcoming you back with us, Please kindly drop me an email on your return and i will see what magic we can do for you both.Yours sincerely Gary Barrett.
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